Experienced Customer Service Representative – Remote Support Specialist

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of 350 and offices across the United States, we're growing and looking for talented new team members to support our growth and tackle exciting challenges. As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences and resolving complex issues.

About arenaflex

arenaflex has been a pioneer in the unique business of filing service of legal documents for over 30 years. Our commitment to advancing technology and business processes has enabled us to stay ahead of the competition. With a strong presence in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and Seattle, we're a dynamic and innovative company that's always looking for ways to improve.

Job Overview

As a Customer Support Specialist at arenaflex, you'll be the primary point of contact for customers, addressing their questions and concerns in a timely and professional manner. Your role will involve:

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

To succeed in this role, you'll need:

Essential Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Preferred Qualifications

While not required, experience with:

• Customer relationship management (CRM) software
• Order management systems
• Process server management software

Work Environment and Company Culture

As a remote employee at arenaflex, you'll have the flexibility to work from anywhere in the US. Our company culture values:

• Collaboration and teamwork
• Continuous learning and professional development
• Open communication and transparency
• Work-life balance and flexibility

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly pay: $14.00 to $18.00 per hour
• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Schedule

This is a full-time, Monday-to-Friday position, with a standard 8-hour workday.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job