Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Our commitment to exceptional service has helped us grow from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. We're now seeking a skilled and customer-focused Customer Service Representative/Dispatcher to join our team.
About arenaflex
arenaflex has been a trusted name in the industry since 1979, and our values of integrity, quality, and customer satisfaction have guided our growth and success. We're proud of our reputation for delivering top-notch service and solutions to our customers, and we're committed to maintaining a positive and supportive work environment for our team members.
Job Role
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
- Maintaining our customer database with accurate and up-to-date information
- Making daily outbound phone calls to customers and technicians
- Routing technicians based on location to ensure efficient and timely service
- Maintaining a positive team atmosphere with all members of the dispatch team
- Collaborating with the dispatch team to resolve customer issues and concerns
Schedule
Our Customer Service Representative/Dispatcher will work a flexible schedule that includes:
- Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
Qualifications
To be successful in this role, you'll need:
- Previous call center experience (at least 1 year)
- The ability to type at a speed of approximately 70 words per minute
- Excellent communication and problem-solving skills
- The ability to work independently as well as within a team
- Familiarity with main cities and locations in Northern Virginia
- Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
Remote Work Requirements
To ensure your success in a remote work environment, you'll need to provide:
- High-speed internet access
- A quiet workspace with minimal background noise
arenaflex Benefits and Culture
We're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy:
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with company match
- 7 paid holidays per year
- Paid vacation and personal days
- Opportunities for continued education and professional development
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional service and solutions to our customers. We're committed to creating a positive and supportive work environment that encourages growth, learning, and collaboration. If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to join a dynamic and customer-focused team, please submit your application through our website. We can't wait to hear from you!
Essential Skills and Competencies
- Excellent communication and problem-solving skills
- Ability to work independently as well as within a team
- Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
- Familiarity with main cities and locations in Northern Virginia
- Ability to type at a speed of approximately 70 words per minute
Preferred Qualifications
- Previous experience in a call center or customer service environment
- Knowledge of HVAC and plumbing industry
- Experience with customer relationship management (CRM) software
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative/Dispatcher, you'll have opportunities to:- Develop your skills and knowledge in customer service, communication, and problem-solving
- Collaborate with a dynamic and customer-focused team
- Participate in ongoing training and education programs
- Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
Our office is a dynamic and supportive environment that encourages collaboration, creativity, and growth. As a Customer Service Representative/Dispatcher, you'll enjoy:- A flexible schedule that includes remote work options
- A comprehensive benefits package that includes medical, dental, vision, and life insurance
- Opportunities for continued education and professional development
- A positive and supportive work environment that encourages growth and collaboration
Compensation, Perks, and Benefits
As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy a competitive salary and benefits package that includes:- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with company match
- 7 paid holidays per year
- Paid vacation and personal days
- Opportunities for continued education and professional development