Experienced Customer Service Representative – Remote Contact Center Chat

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for a talented Customer Service Representative to join our team. As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing top-notch support to our members through various digital channels, including chat, email, web and mobile messaging, and text. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you!

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you'll be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

To work from home, you'll need:

• A dedicated workspace.
• Secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This is an excellent opportunity to learn about our products and services, meet your team, and get familiar with our culture.

Why Join arenaflex?

Since 1956, arenaflex has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.

Our Culture

We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Benefits

Our full-time employees enjoy amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Compensation

* Pay Type: Hourly

• Min Hiring Rate: $17.00
• Max Hiring Rate: $20.80
• Required Education: High School

If you're passionate about delivering exceptional customer experiences and want to join a team that values diversity, inclusivity, and community, apply now to become a part of our arenaflex family! ```html

Apply Now

Ready to take the first step towards a rewarding career with arenaflex? Click the link below to register as a candidate and apply for this exciting opportunity!