Customer Service Associate

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<p>About the job</p> <p>Location: Fully remote</p> <p>Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays)</p> <p>The Opportunity</p> <p>Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.</p> <p>About the Company</p> <p>Positively impacted over 250,000 individuals.<br /> Highly rated, with thousands of excellent customer reviews.<br /> Rapidly growing and financially sustainable.<br /> NHS-commissioned and approved by leading health insurers.<br /> Focuses on digital delivery of lifestyle improvement and weight-loss programmes.</p> <p>Role Overview</p> <p>Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:</p> <p>Providing prompt, empathetic support via email and phone.<br /> Efficiently addressing and resolving customer queries.<br /> Exceeding customer expectations to maintain high satisfaction rates.<br /> Managing customer complaints with sensitivity, escalating when necessary.</p> <p>This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.</p> <p>Ideal Candidate</p> <p>Highly organised and thrives in a fast-paced environment.<br /> Target-driven, with a commitment to continuous improvement.<br /> Excellent communication skills, particularly in email and telephone interactions.<br /> Empathetic and capable of handling sensitive conversations effectively.<br /> Quick learner, adaptable to evolving processes.</p> <p>Benefits:</p> <p>Meaningful impact on public health and individual lives.<br /> Collaborative environment with passionate, supportive colleagues.<br /> 25 days annual leave plus national holidays.</p> <p>&nbsp;</p> <p>&nbsp;</p>