[Hiring] Pet Care Operations Manager @Charleston Dog Walker
Role Description This role involves overseeing and supporting weekday pet care operations for Charleston Dog Walker.
- Manage daily operations and support the pet care team in real time
- Communicate thoughtfully with clients to ensure pets receive safe, attentive, and professional care
- Stay calm and grounded when multiple situations arise
- Make thoughtful decisions and know when to escalate issues
- Be the weekday operational lead, holding the schedule and ensuring issues are handled correctly
- Work independently while supporting the team
- Be available on-call during service hours (7:00 a.m.–9:00 p.m., Monday–Friday)
Core Responsibilities
- Team Support & Daily Operations:
- Be available during weekday service hours to support pet care staff
- Provide guidance around visit issues, pet behavior concerns, and safety questions
- Assign, adjust, and manage daily schedules using Precise Petcare
- Ensure all visits are completed accurately and documented to company standards
- Monitor GPS check-ins and visit compliance
- Arrange coverage for last-minute staff emergencies
- Conduct staff check-ins and performance follow-ups
- Track onboarding progress and support new hires
- Maintain clear communication through Slack and email
- Client Communication:
- Respond promptly to client communications
- Handle client questions, concerns, and complaints with clarity and empathy
- Support scheduling changes and account updates
- Reinforce trust through consistent communication
- Quality, Systems & Documentation:
- Track and allocate client tips and bonuses
- Maintain and update Standard Operating Procedures (SOPs)
- Identify recurring issues and recommend improvements
- Maintain documentation and internal operational tracking
Qualifications
- Hands-on experience caring for animals in a professional or structured care setting
- Comfortable guiding others on pet behavior and safety
- High standards and expect consistency from yourself and others
- Ability to communicate clearly and professionally
- Thoughtful and receptive to guidance and feedback
- Ability to distinguish between urgent, important, and routine matters
- Prefer structure and clarity over urgency or improvisation
Requirements
- Based in or familiar with the Charleston, SC area
- Available Monday–Friday with on-call responsiveness
- Reliable internet connection, computer, and smartphone
- Strong working knowledge of Google Drive and Microsoft Excel or Google Sheets
- Comfortable managing spreadsheets and documentation
- Legally authorized to work in the U.S. and able to pass a background check
- Prior experience in professional pet care or people management preferred
- Commitment to a long-term role (minimum 12 months)
Compensation & Role Details
- Part-time position averaging approximately 20 hours per week
- Hourly pay: $22/hour (fixed and non-negotiable)
- Paid for time worked; not a salaried role
- Premium holiday pay applies when applicable
- Paid via direct deposit on the 1st and 16th of each month
- Fully remote role with meaningful responsibility and autonomy
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