Experienced Customer Experience Representative – Mom & Baby

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, aren'taflex is looking for a talented Customer Account Representative to join our Mom & Baby team!

About arenaflex

arenaflex is a leading provider of home health products and equipment, revolutionizing the industry with our customer-centric approach. We're committed to prioritizing our customers, community, and coworkers, creating a better way of doing business. Our team of passionate professionals is dedicated to making a meaningful impact, and we're excited to welcome like-minded individuals to our family.

The Opportunity

As a Customer Account Representative on our Mom & Baby team, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to our company's mission. Our team consists of 40 customer service representatives, 7 inside sales managers, and a supportive network of colleagues. You'll have the opportunity to work with expecting mothers, MD offices, and insurance providers, making a real difference in people's lives.

Primary Responsibilities

As a Customer Account Representative, your key responsibilities will include:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services and handling inbound calls/emails from patients
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To excel in this role, you'll need:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivation, high energy, and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-discipline, critical thinking, and organizational skills
• Ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability, reliability, and strong work ethics
• Sensitivity to patient care issues
• HIPAA confidentiality and compliance with laws, regulations, and policies

Required Qualifications

* High school diploma or equivalent; some college preferred

• Microsoft Office computer skills
• 1+ years of customer service experience required

Perks and Benefits

* Competitive pay: $18/hour

• Comprehensive health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays
• PTO accrual from day one
• Employee assistance programs
• And many more!

Why Join arenaflex?

* We're a proud Inc. 5000 Best Place to Work award winner

• Family Forward Certified
• HME Excellence Award
• Sky High Growth Award
• We're committed to diversity and inclusion in the workplace, prohibiting discrimination and harassment of any kind

Ready to Make a Difference?

If you're a customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our arenaflex team and be part of a dynamic organization with unlimited growth potential. ```html

Apply Now

Click the link below to register as a candidate and take the first step towards an exciting career opportunity at arenaflex.