Experienced Customer Experience & Operations Assistant – Remote Work Opportunity with arenaflex

At arenaflex, we're revolutionizing the way people learn and grow in their careers. As a forward-thinking online contractor training company, we're dedicated to providing top-notch training solutions that adapt to the ever-changing needs of the industry. Our team is passionate about delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. We're now seeking a highly motivated and detail-oriented Customer Experience & Operations Assistant to join our dynamic team. As a key member of our remote team, you'll play a vital role in ensuring every aspect of our customer experience is a positive one, from phone calls to email inquiries, and from learning experiences to day-to-day operations. If you're a self-starter who thrives in a fast-paced, dynamic work environment, we want to hear from you!

About arenaflex

arenaflex is a small, growing company that values independence, flexibility, and work-life balance. We believe in empowering our employees to work from home, manage their own responsibilities, and grow with our company. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and collaboration.

Job Responsibilities

As a Customer Experience & Operations Assistant, you'll be responsible for:

• Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products and offering basic technical support
• Processing orders and collecting customer information over the phone and updating their online accounts
• Responding to email inquiries in a timely manner
• Providing administrative support, including data entry, report generation, and document preparation
• Processing Excel files/Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks, including generating reports related to course completions, sales, payments received, and licensee data
• Conducting outgoing calls to customers who are missing information from their profiles
• Completing updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement
• Performing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
• Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
• Additional tasks or projects as identified

Qualifications

To be successful in this role, you'll need:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with a working, up-to-date computer (arenaflex may be able to provide a computer if needed)
• A phone, which can connect directly to your modem/router (phone line not necessary)
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Preferred Qualifications

* Experience with online contractor training or a related field

• Familiarity with arenaflex's training solutions and industry
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Experience with curriculum development and content creation

Work Environment and Culture

As a remote team member, you'll enjoy the flexibility and autonomy to work from home, manage your own responsibilities, and grow with our company. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and collaboration.

Compensation and Benefits

* $18/hour plus quarterly performance bonuses totaling up to $1,000.00

• Additional pay for occasional Saturday classroom sessions (approx. $250 for 6 hours)
• Travel expenses covered for in-person classroom sessions
• Opportunities for career growth and professional development
• Flexible work arrangements and work-life balance
• Access to arenaflex's training solutions and industry resources

How to Apply

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job