Remote Healthcare Collections Agent

Are you ready to join a mission-driven team that’s transforming the healthcare industry? We’re a top-tier Revenue Cycle Management (RCM) company helping healthcare providers get paid faster—combining the power of technology with the human touch of compassionate agents. As a Healthcare Collections Agent, you’ll work 100% remotely, helping patients resolve their medical bills while representing some of the most respected hospitals and healthcare providers in the country. This isn’t just a collections job—it’s a chance to make a real impact in people’s lives while growing your career in a fast-paced, supportive environment. What You’ll Do:

• Be the voice of care: Help patients navigate their billing questions with empathy and professionalism. Expected to be on calls 50-60% of your day. Moving between customer service with the patient and bill collection on their account.
• Drive results: Negotiate payment solutions that work for both patients and providers.
• Think critically: Use your problem-solving skills to resolve complex account issues.
• Collaborate and grow: Support your team and contribute to a culture of excellence.

What Success Looks Like:

• Delivering exceptional customer service while maximizing revenue for our clients by collection payment on account or setting up payment plans.
• Applying analytical thinking to ensure accurate, efficient account resolution and taking accurate notes on account.

Why You’ll Love Working With Us:

• Fully remote – Work from the comfort of your home.
• Purpose-driven – Help patients during some of their most vulnerable moments.
• Career growth – Opportunities to advance and expand your skills.
• Support – Join a team that values collaboration, communication, and continuous improvement.

Compensation:

• Base + Commission: $15/hour base with commission potential. Average earnings can increase to $17-$19/hour within 6 months.
• Bonuses & Incentives.
• Mut be able to commit to the following schedule:
• Full-Time: 40 hours per week, Monday – Friday, with optional Saturday overtime.
• Shift: 11:30 a.m. – 8:00 p.m. Central Time (30-minute lunch).
• Training: 9:30 a.m. – 5:30 p.m. Central Time (1-hour lunch).
• Strong communication and negotiation skills. (Not afraid to ask for payments while maintaining strong customer service approach)
• Professional phone etiquette and ability to multitask in fast pace. (Taking inbound calls, making inbound calls, listening and taking notes in account. 50-60% of your 8hr day)
• Basic math skills and computer proficiency (MS Office).
• Customer service, sales, and collections experience help greatly to succeed here
• High School Diploma or equivalent.
• Must pass a criminal background check.
• E-Verify employment authorization.
• Private workspace, distraction-free, and quiet (Room with a door that closes for privacy)
• Private Wired Internet speed: 100 Mbps upload, 10 Mbps download.

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