Client Success Manager, B2B SaaS

Job Description:

• Build deep, trust-based relationships with clients
• Own the client relationship for Prompt + Prompt RCM users
• Develop a thorough understanding of each client’s business goals
• Host regular client cadence meetings
• Monitor and respond to client support inquiries
• Support clients through clinical and billing workflows
• Analyze client performance data and KPIs
• Identify and manage churn indicators
• Maintain expert-level knowledge of Prompt’s software and RCM offering
• Collaborate cross-functionally with internal teams
• Champion client feedback and contribute to team-wide strategies

Requirements:

• Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP)
• Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices
• At least 3 years of experience in medical billing, insurance claims, or revenue cycle management is preferred; on-the-job training available for candidates with strong clinical foundations
• Demonstrated success in customer-facing roles
• Tech-savvy and passionate about learning software
• Highly proficient in Microsoft Excel and other platforms such as Google Workspace
• Excellent written and verbal communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• High personal accountability and growth-oriented mindset

Benefits:

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

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