[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Copart is a technology leader and the premier online vehicle auction platform globally, seeking a Customer Service Representative (CSR) to provide exceptional service to both internal and external customers. The CSR's primary function is to facilitate the release of vehicles and ensure a unique customer service experience through effective communication and problem-solving skills.

Responsibilities

• Understanding client needs and offering solutions and support
• Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner
• Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs
• Other duties as assigned

Skills

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Occasional overtime as needed
• Bilingual skills a plus

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Company Overview